Elements & Refund Policy

Element offers

Brand Spark $29 (40 Elements, 20 chats, 2 research), Brand Growth $89 (120 Elements, 50 chats, 4 research) and Brand Scale $199 (300 Elements, 100 chats, 8 research) are one-time purchases. Creator Lab $59/month (75 Elements, 40 chats, 4 research) and Studio Lab $159/month (200 Elements, 100 chats, 8 research) are monthly memberships. Customers who bought earlier offers keep the amounts and allowances they purchased.

Purchased and monthly Elements

Purchased Elements do not expire. Monthly Elements are granted after each paid invoice and expire at the end of that billing period; they do not roll over. Monthly Elements are used before purchased Elements. Some tools require Growth or Scale access.

ETERNA consultations

Included chats and research answers are limited allowances separate from Elements. One-time purchases include their own allowance; memberships include an allowance for each paid period.

Approving creations

Every paid creation shows its cost before you approve it. Canceling before approval costs nothing. Each new generation is a separate charge.

Failed or unavailable creations

If a creation is confirmed as failed, the eligible Elements are restored automatically. A creation still under review is not treated as failed; we recover the existing result instead of charging you again. Monthly Elements that have already expired are not restored as spendable. If a service is unavailable and we cannot deliver a creation you paid for, we restore the Elements or, on request, review a refund. You will not lose valid purchased Elements because of an internal error on our side.

Refunds

Duplicate or erroneous charges: refunded in full once confirmed.

One-time purchases: a full refund is available within 14 days of purchase if none of that purchase's Elements have been used. Partly used purchases are reviewed individually based on unused value, delivered services and the circumstances.

Memberships: you can cancel future renewals at any time and keep access through your paid-through date. The current period is not refunded unless the service failed to work as described.

Refunds go to the original payment method. Refunded purchases remove the remaining Elements they granted; already-delivered creations are not undone.

How to request a refund

Email eternalabsstudio@gmail.com from your account email with your receipt or purchase reference, the date and a short description. Never send card numbers, passwords or API keys. Nothing in this policy limits rights you have under applicable law.