Support

Compare the amount and date on your Stripe receipt with your purchase activity. Refund rules are in the Elements & Refund Policy. To request a refund, email eternalabsstudio@gmail.com with your receipt reference. Never share full card details.

Elements appear after verified payment fulfillment, not just a return from Stripe. Check your Element activity and purchase confirmation. If payment is pending, do not buy again. Still stuck? Email eternalabsstudio@gmail.com from your account email.

Check the saved job and its delivery or refund state. A creation under review may still be recoverable; starting again is a separate paid request. Still stuck? Email eternalabsstudio@gmail.com from your account email.

Use membership billing management in your account to review renewal or cancellation. Cancellation does not erase saved projects or purchased Elements. Monthly Elements follow their own expiry date. Still stuck? Email eternalabsstudio@gmail.com from your account email.

Use the sign-in method associated with your account. For email/password accounts, choose Forgot password on the sign-in page. Do not share passwords or verification codes. Still stuck? Email eternalabsstudio@gmail.com from your account email.

Open the Lab with the account that saved your brand. Review the selected project and Brand DNA before creating. Saving a draft does not automatically approve or replace your brand identity. Still stuck? Email eternalabsstudio@gmail.com from your account email.

To access, correct, delete or export your information, or opt out of marketing, email eternalabsstudio@gmail.com from your account email. Requests are handled manually and we may confirm your identity first.